ABOUT ORDER, PAYMENT & DELIVERY
How do I place an order?
Choose your preferred items from our product Categories, then select quantity / color / shape, then click ‘Add to Cart’. Proceed to ‘Checkout’ in your ‘Basket’ when you have finished adding everything that you want. Follow the instructions given, view shipping and payment details before confirm and pay. A copy of ‘Order Complete’ will be emailed to you so be sure to check your inbox.
Why is BOX2PAC prefer customers to place orders online?
As most of our products are available online. Online shopping is also the quickest, easiest and most accurate way to place your order in full details. Furthermore, signing up an account can earn member reward BOX POINTS to redeem the Coupon Discounts for your next purchase while advancing and experiencing the benefits of membership.
What payment methods do you accept?
We accept DIRECT BANK TRANSFER, IPAY88 (Credit/Debit Cards, FPX Banking, e-Wallets, Touch ’n Go, Grab Pay etc.) The online payment gateways we use are safe & secured and certified of the highest level encryption commercially available.
For Direct Bank Transfer, where should I send the payment?
Please send your payment to the following account:
Maybank # 5148 7910 1861 (Account Name: BBOX MARK SDN BHD)
*IMPORTANT: You must email a copy of the receipt / payment slip to [email protected] . Please note that orders will only be processed after the payment is received.
The price shown on the website is for per piece or per pack?
Price seen on the website is for per pack / bundle in bulk. For single piece or loose items, additional charges will be applied (kindly contact us via whatsapp)
How much do you charge for delivery?
After you have done shopping, go to ” View Basket ” on top of the page to view shipping
option and charges.
How long does the order take to ship?
For J&T Express delivery will take around 3-4 working days; while for East Malaysia may take up to 5-7 working days. However ETA may differ subject to various shipping destination.
*Please note that orders will only be processed after the full payment is received.
What is the maximum weight for shipping?
For J&T Express the weight limit for shipping is 50kgs. If you buy more than 50kgs we may ship it by separate parcels, or you can choose to self collect.
Where do I self collect my order?
You can arrange pick up the purchased items at our retail showroom located at:
No 12, Jalan PJU 3/47, Sunway Damansara Technology Park, 47810 Petaling Jaya,
Selangor.
Or location by WAZE or Google Map : BOX2PAC
(Business Hours: Monday to Friday from 10.00am – 5.30pm; Saturday 10.00 am – 2.30pm)
Do you ship worldwide?
We currently ship domestically within Malaysia and Internationally to Singapore, Brunei and Indonesia. If you require shipping to other international countries, heavy custom duty fees may apply and are the responsibility of the customer.
Kindly contact us at [email protected] for further information.
ABOUT CUSTOM ORDER
What is the Minimum Order Quantity (MOQ) for custom made order?
The minimum order quantity (MOQ) for custom made order is starting from 1000 units per design.
Do you take custom printing for stock boxes?
Yes for certain type of stock boxes. The minimum order quantity (MOQ) is 500-1000 units or more. Kindly contact us at [email protected] for further information.
Why is such large quantity required for custom made order?
It is because having custom specifications will involve initial setup costs (as new die forms will be made), large quantity is to ensure lower in production costs. If less quantity is produced, your cost will be as much higher as double up the costing.
Why can’t I get a quote on the spot for custom order enquiry?
Pricing is generally affected by factors of dimensions, box structure, ink coverage, material and quantity ordered. The material used, print techniques, size and quantity you choose will make a dramatic difference to the price. We need time to calculate the best price for you and your patience is much appreciated. Due to the high volume of inquiries we received daily, please allow 2-3 working days for a follow-up response.
What is the production lead time for custom made order?
The production lead time for custom order may require 3 to 5 working weeks depending on the final product structure and total order quantity.
*Subject to production availability.
GENERAL ENQUIRIES
Do you have a retail outlet that I can visit?
I would like to see the actual box first before purchase, is that possible to do so?
Yes, we do have a RETAIL SHOWROOM.
For CUSTOM ORDER PRODUCT INQUIRIES, we would appreciate your call for an appointment prior to your arrival.
Business Hours: Monday to Friday from 10.00am – 5.30pm. Saturday from 10.00am – 2.30pm
What are the benefits of a registered member?
It is absolutely FREE. You will be able to shop faster as your information will be automatically retrieved, no typing required. It’s also easy to keep track of the previous orders, change billing addresses and update self-information.
I used to sign up as a member, but I cannot login to my account, what should I do?
Most probably you had typed the wrong password. Kindly click the ‘Forgot Password’ link which appear under the member login page. Then follow the instructions to retrieve your password. If you still can’t log in, please contact us.
How can I unsubscribe from the NEWSLETTER MAILING LIST?
You can unsubscribe by email us at [email protected] with the message title Unsubscribe and we will remove you from the list.
For any further questions, please do not hesitate to contact us and we are always glad to assist you.